Privacy Policy

Hello World AI Inc., a company incorporated in British Columbia, Canada. We build and operate business automation and management systems for small and mid-sized businesses. This policy covers this website and the enquiries that come to us through it.

Almost nothing. This site is made of static files. It runs no analytics or advertising tags, and the fonts and images all come from our own server.

The exception is the live chat window in the corner. It is provided by 3CX, who run our phone system: loading it makes a request to their servers, and it keeps a small amount of data in your browser so a conversation survives a page change. Nothing is sent unless you open the chat and type; what you write then reaches us through 3CX, much as a phone call does.

Our web server does keep standard access logs, as almost every web server does. Each entry records:

Logs exist so we can see that the site is working, diagnose faults, and detect abuse such as attacks or scraping. We do not use them to build a profile of you and we do not combine them with anything else.

They are rotated daily and kept for roughly fifty days, then deleted.

There is no form on this site. You reach us by phone or email, so the only information we have is what you choose to tell us — typically your name, your contact details, and what you want to talk about.

We use it to answer you and, if it becomes a project, to run that project. We keep enquiry correspondence while there is a live conversation and for our normal business records afterwards. We do not add you to a marketing list, and we do not pass your details to anyone else.

This is separate from the website, and it is the part that matters most to our clients.

When we build or operate a system for you, we handle data belonging to your business — orders, stock, customers, invoices. That data is yours. We process it only to provide the service you engaged us for, under the terms of our agreement with you, and we do not use it for any purpose of our own.

Our team includes a BSI-certified ISO/IEC 27001 Lead Auditor, and we handle your data according to the practices that standard sets out. Access is limited to the people who need it to do the work, and it is reviewed.

HelloERP (listed on the App Store as HelloERP Manager) is the app our clients' staff use to run their business: receiving stock, taking and managing orders, collecting payment and arranging delivery. It is a work tool. Accounts are issued by the business, and there is no way to sign up inside the app.

The app talks only to the business system that the user's employer runs with us. What staff enter in it, such as orders, customer details, stock counts and photos, is stored in that system. It is the client's business data and is handled as described above; we keep no separate copy.

On the device itself, the app keeps only the sign-in session, your email address and your name (in the device's secure keychain), settings such as language and server address, and drafts or actions waiting to be sent while the device is offline.

The camera is used to scan barcodes and to photograph goods, receipts and deliveries, and only when the user chooses to. The app contains no advertising, no analytics and no tracking, and shares nothing with advertisers or data brokers.

Some features use OpenAI, based in the United States, to read text and images: drafting a product listing from a sales post, understanding orders customers place in Facebook comments, and reading payment receipts customers send in. For those features, and only those, the text or image concerned is sent to OpenAI for processing. OpenAI does not use data received through its API to train its models.

To have an app account removed, or information about you corrected or deleted, ask the business you work for, or contact us directly.

Our servers are in Toronto, Ontario. Website logs, and the systems we operate for clients, sit on infrastructure we run ourselves in Canada.

Where a specific project requires a service located elsewhere, we tell you before that happens rather than afterwards. The AI features described under the HelloERP mobile app are one such case.

Under Canadian privacy law — the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and British Columbia's Personal Information Protection Act (PIPA) — you may ask what personal information we hold about you, ask for it to be corrected if it is wrong, and ask us to delete it where we are not required to keep it.

Phone or email us and we will deal with it. We will not ask you to fill in anything to make a request.

If what we do changes, this page changes with it, and the date at the top changes too. We do not make quiet edits.