Hello World AI

Case Studies

What changed after the system went live.

A closer look at the work before, the system we built, and what now happens without somebody carrying every step by hand.

Client names remain private unless we have written permission to identify them.

Three people process online orders in a bright independent retail studio.

Retail & group buy

From social comments to sales orders

Orders arriving through ordinary customer comments now enter the same order and stock records as orders placed on the storefront.

The work before

A member of staff read each Facebook or Instagram comment, worked out the item and quantity, checked the customer, checked stock, typed an order and replied manually. Busy posts could outrun the person handling them.

What we built

A shared order flow for Facebook, Instagram, WhatsApp, LINE and the storefront. Each message is understood, matched to the customer and converted into a real sales order against current stock.

What changed in daily work

  • Order comments are separated from questions and other replies.
  • The customer and requested products are matched automatically.
  • Stock is reserved when the order is created.
  • Confirmation returns through the channel the customer used.

Systems involved

  • HelloGroupBuy
  • Hello Business Platform
See HelloGroupBuy →
A business owner reviews a phone conversation and management dashboard before meeting a client.

Business owners & management

Management answers through WhatsApp

The owner asks for a report or customer details in an ordinary message, and Business Assistant prepares the answer from the company’s connected systems.

The work before

Getting a management report meant waiting for an employee to prepare it or signing in to several systems personally. Before meeting a customer, the owner might still need someone in the office to look up the account, orders and payment history.

What we built

A Business Assistant connected to the company’s operational systems. The owner can ask through WhatsApp in everyday language, and the assistant retrieves the relevant records, completes the checks and returns a clear answer or report.

What changed in daily work

  • Ask about revenue, growth, orders, stock or receivables at any time.
  • Look up a customer’s history, open orders and account status before a meeting.
  • Receive one concise answer gathered from the connected systems.
  • Routine management information no longer waits for office hours or a manual login.

Systems involved

  • Business Assistant
  • Hello Business Platform
See Business Assistant →
A customer makes a phone booking beside the reception desk of a bright wellness clinic.

Appointment businesses

Booking appointments by phone and text

Phone and text conversations connect directly to live availability and the company’s booking records.

The work before

A receptionist answers the call or message, checks another screen for availability, agrees a time, enters the booking, sends confirmation and remembers to arrange the reminder.

What we built

An AI booking conversation for phone calls and text messages, connected to Hello Business Platform. It can check available times, clarify the request and write the agreed appointment into the booking system.

What changed in daily work

  • The full phone or text conversation can run without a receptionist.
  • Only genuinely available times are offered.
  • The customer and appointment records update together.
  • Confirmation and the scheduled reminder go out automatically.

Systems involved

  • Hello Business Platform
  • Business Assistant
See Hello Business Platform →

What does your team still carry by hand?

Show us one repeated job. We will map the current steps and tell you plainly whether it is worth automating.

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